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Your Account PIN and Security Question AnswerClose

To enhance account protection, Sprint requires you to secure your account with a 6- to 10-digit personal identification number (PIN).

You'll need your PIN or the answer to your security question to access your account online, or when calling Customer Service for assistance. This will better ensure that no one else can access your account without your authorization.

Tips for creating a secure PIN:
Choose a 6- to 10-digit number you can easily recall, but make sure it's not easy for someone else to guess. Avoid using parts of your phone number or a birth date for example.

For your protection, you can't create a PIN that contains:

Viewing, modifying or retrieving your PIN:
You can easily view and modify your PIN. If you forget your PIN, you can retrieve it in several ways:

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    OUR BETTER BUY PROMISE

    We make buying a new phone fun and simple. Shop the latest phones and plans from today's top carriers — including Verizon Wireless, T-Mobile, Sprint, and AT&T — all in one place. Not looking for a commitment? With our growing selection of no-contract carriers, you can get the latest phones without the long-term contract.

    SHOP WITH CONFIDENCE

    We offer the same phones, plans, and services as the leading carriers and retailers — plus special products and pricing exclusive to Best Buy Mobile Solutions. Whether you're an experienced smartphone user or buying your first phone, we make it easy to shop, compare, and save.

    EVERYDAY SAVINGS

    With our straightforward pricing, you get a great deal every single day. No more waiting for sales or confusing mail-in rebates — just everyday low prices on a wide selection of mobile phones, plans, and accessories. It's never been easier to find the right phone, the right plan, and the right price.

    EXCLUSIVE DISCOUNTS & DEALS

    We also offer online-only deals, free gifts with purchase, special holiday savings, and gadgets you won't find anywhere else. Visit often to take advantage of the latest exclusive deals and discounts.

    SMARTPHONES, SIMPLIFIED

    There's a reason millions of customers trust us to activate their devices each year. We make buying your new device simple, whether you want to keep your existing plan or need help choosing a new one. We'll automatically process your application with the wireless carrier you choose, activate your device, and even transfer your phone number.

    CONVENIENT DELIVERY OPTIONS

    Our Better Buy Promise doesn't end at checkout. We're committed to delivering your new device in a way that's affordable, convenient, and on your time. That's why standard, expedited or express shipping options are available for most items — with free standard shipping available on select products. Learn more about our Delivery Options.

    BEST BUY STORE PICKUP

    Need it now? No problem. With free Store Pickup, you can place your order online, skip the shipping time and pick it up the same day* at one of 300+ Best Buy Mobile specialty stores nationwide. Learn more about Best Buy Store Pickup.

    EXPERT SUPPORT & ADVICE

    What's more, we promise to be with you for the life of your device. From helping you choose the right phone to assisting with data transfers or troubleshooting common issues, we're happy to serve you every step of the way. Our friendly and experienced Mobile Solution Specialists are here for you, both in store and on the phone.

    MAKING TECHNOLOGY WORK FOR YOU

    Our Walk Out Working™ service — available at Best Buy Mobile specialty stores and free with the purchase of any tablet or mobile phone — includes in-store setup of e-mail and apps, phonebook and data transfers, and plenty of helpful tips on getting the most from your new device. Learn more about Walk Out Working™.

    SAFE AND EASY RETURNS

    We want you to be 100 percent satisfied with your new mobile device. Our flexible 30-day return policy makes it easy to return or exchange most items** at a nearby Best Buy or Best Buy Mobile specialty store. Or you can complete your return by mail. Learn more about Returns + Exchanges.

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    DISCLAIMER:

    *When item is eligible for store pickup and order is placed by 3 p.m. CST with store pickup at participating Best Buy Mobile specialty store locations. Some orders require additional validation and may take longer to process. Items such as mobile phones with plans will take additional time to pick up in store. Please have your ID, credit card and order number when picking up your order. **Best Buy Mobile Solutions return policy applies only to products purchased from this site. You are responsible for canceling carrier service in accordance with carrier return and cancellation policy. Please contact your carrier for more information.