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Your Account PIN and Security Question AnswerClose

To enhance account protection, Sprint requires you to secure your account with a 6- to 10-digit personal identification number (PIN).

You'll need your PIN or the answer to your security question to access your account online, or when calling Customer Service for assistance. This will better ensure that no one else can access your account without your authorization.

Tips for creating a secure PIN:
Choose a 6- to 10-digit number you can easily recall, but make sure it's not easy for someone else to guess. Avoid using parts of your phone number or a birth date for example.

For your protection, you can't create a PIN that contains:

Viewing, modifying or retrieving your PIN:
You can easily view and modify your PIN. If you forget your PIN, you can retrieve it in several ways:

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Best Buy Store Pickup Options Close
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The device you selected includes a free gift with purchase which has been added to your cart:

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    Why is ZIP Code requested?Close

    Your ZIP Code is requested to ensure that service is available in your area. Please enter a ZIP Code for the primary area in which you will be using your no-contract device.

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    Delivery Options

    Shipping

    All shipping estimates are pending successful activation of your device(s).

    For your security, UPS will require a signature for all devices ordered from this site.

    Standard shipping - Usually arrives in 4-8 business days (1 day for processing, 3-7 days for transit)

    Expedited shipping - Usually arrives in 2-3 business days (1 day for processing, 1-2 days for transit)

    Express shipping - Usually arrives in 2 business days (1 day for processing, 1 day for transit)

    Please allow additional time for back-ordered items. We do not deliver on weekends or postal holidays.

    We currently ship only to the United States. We cannot ship mobile devices to P.O. Boxes, APO/FPO, U.S. Territories or international locations. We apologize for any inconvenience this may cause.

    Multiple Packages for One Order

    We combine shipments as much as possible. Sometimes, however, an order with multiple items may arrive in more than one box. This is typically due to items in the order being shipped from different fulfillment locations.

    Orders Fulfilled by Best Buy

    Some orders purchased on this site may be shipped to you directly from a Best Buy fulfillment center. Our standard shipping rates and policies apply to these items. As with all orders placed on this site, you will receive a confirmation email when your order has shipped. This email will also include your order’s estimated delivery date.

    Best Buy Mobile Solutions handles all customer service and returns or exchanges for items fulfilled by Best Buy. For additional assistance with orders fulfilled by Best Buy, visit our Customer Support page or contact Best Buy Mobile Solutions Customer Service at 1-888-229-1133 (6 a.m. to midnight CT).

    Store Pickup

    Store Pickup lets you buy items available online, avoid shipping charges and pick up your order at a nearby Best Buy Mobile specialty store.

    If an item is not available for pickup today but is available online, it can be shipped to a nearby store free of charge (Ship to Store) and will be available for Store Pickup on the estimated date shown. The process for ordering and picking up Ship to Store items is the same as it is for regular Store Pickup.

    How Store Pickup works:

    1. Add an eligible item to your cart and choose Store Pickup under available delivery options.
    2. Enter your ZIP Code or City/State to search for nearby store locations. Some items may be available for Store Pickup today. Other items may be available for Ship to Store and can be picked up at a later date.
    3. Select the store where you would like to pick up your item(s). If an item is available for Ship to Store, the estimated date that the item will be ready for pickup will be displayed in your cart and order confirmation.
    4. Complete your order.
    5. Wait to receive your confirmation emails:
      • Order Confirmation: Lets you know that we've received your order. If you selected Ship to Store, this will also indicate the estimated date your item(s) will be available for Store Pickup.
      • Item Shipped to Store: If you selected Ship to Store, we will let you know when your order is on its way.
      • Ready for Pickup: Confirms that your order is ready for pickup and tells you what to bring to the store.
    6. Pick up your item(s) at the selected Best Buy Mobile specialty store. 

    What to Bring to the Store:

    • Your government-issued ID (e.g. driver's license)
    • The credit card you used for purchase (if you used one)
    • Your order number (for faster pickup)

    If you used a new Best Buy private label credit card that you have not yet received, bring your ID and order number and tell the associate that you are still waiting to receive your card.

    Important: At this time, only the person who placed the order and is named on the purchasing credit card may pick it up. For orders that include a mobile package (e.g. a device with a plan), the person named on the contract must also be present for Store Pickup.

    Changing Your Delivery Options

    To change your shipping or Store Pickup options after you've placed an order, call Best Buy Mobile Solutions Customer Service at 1-888-229-1133 (6 a.m. to midnight CT).

    • To switch from shipping to Store Pickup, call within one hour of placing your order.
    • To switch from Store Pickup to shipping, call any time.

    Cancelling Store Pickup or Ship to Store

    To cancel your Store Pickup, call Best Buy Mobile Solutions Customer Service at 1-888-229-1133 (6 a.m. to midnight CT). Please have your credit card information handy.

    Your order will be held at the pickup store for 8 days. To ensure your security, if you do not pick up your order within this timeframe, we'll cancel the order and issue a refund to your original form of payment.